Shipping policy

Thank you for shopping with Noir Ica, operated by MS DIGITAL BUSINESS LLC. We are committed to delivering your premium items securely and efficiently. Please review our shipping and delivery procedures below.

Order Processing Time
All orders are exclusively prepared, processed, and shipped within 1 to 3 business days. Orders are not shipped on weekends or public holidays. In the event of an exceptionally high volume of orders due to limited releases, processing times may be slightly extended. We will notify you promptly by email if there is any significant delay.

Shipping Options & Rates
We are pleased to offer complimentary standard shipping on all orders worldwide. For clients requiring expedited delivery, premium express shipping options are also available. All express shipping rates and estimated delivery times will be automatically calculated and displayed at checkout based on your location.

Delivery Time
For standard complimentary shipping, the estimated delivery time is 5–10 business days after dispatch. Express delivery times vary based on the selected method at checkout. Please note that delivery times are estimates and may occasionally vary due to external factors such as carrier logistics, customs processing, or local holidays.

Shipping Confirmation & Tracking
Upon dispatch, you will receive a shipping confirmation email containing your tracking number(s), allowing you to follow your package's journey. Please allow 24–48 hours for the tracking information to become active in the carrier's system.

Customs, Duties, and Taxes
Please note that Noir Ica is not responsible for any customs fees, import duties, or taxes applied to your order by local authorities. All additional charges imposed during or after shipping are the responsibility of the customer.

Damages & Issues
We take great pride in the quality of our products and packaging. If your order arrives damaged, please contact our support team within 48 hours of delivery at contact@noir-ica.com. Include your order number, a description of the issue, and clear photographs of the damaged item and packaging. We will investigate the issue with the carrier and work swiftly to provide a replacement or an appropriate resolution.

Lost or Stolen Packages
If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier directly and reach out to us at contact@noir-ica.com within 3 days. While we cannot take responsibility for packages stolen after confirmed delivery, we will assist you in opening an investigation with the shipping provider.

Address Errors
Please ensure your shipping address is fully complete and accurate at checkout. Noir Ica cannot be held liable for orders delayed or misdelivered due to incorrect information provided by the customer. If you notice an error immediately after placing your order, email us at contact@noir-ica.com. Once an order enters the processing stage, we cannot guarantee modifications.

Contact Us
For any inquiries regarding your shipment, our dedicated team is available at contact@noir-ica.com.